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Location
Bicester
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Sector:
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Job type:
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Salary:
Competitive
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Contact:
Joshua Skilling
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Contact email:
joshua.skilling@txmrecruit.co.uk
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Contact phone:
01332974922
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Job ref:
BH-35712
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Published:
11 days ago
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Expiry date:
2024-05-24
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Startdate:
2024-04-23
To control and facilitate the provision of a high-quality aftersales service to various customers and be instrumental in our client becoming established as the preferred supplier through the delivery of this service.
You will be the main point of contact for customers, handling daily queries relating to vehicle faults and resolving them in an effective and timely manner. You will build solid relationships with you customer base influencing and advising the customer on the best approach to resolve concerns.
Key responsibilities:
- Ensure root cause failure details are efficiently communicated back to the Team both verbally and in a report format when required.
- Estimate retail repairs and communicate the information back to all relevant Team’s.
- Diagnose electrical faults using industry diagnostic equipment and client specific technical manuals.
- Provide on the ground technical support to customer and ensure that all technical issues are dealt with in a timely and professional manner.
- Undertake warranty / campaign repairs as per our clients work instruction document processes.
- Ensure all warranty return parts are correctly labelled and returned to our clients on a regular basis.
TXM Recruit is an equal opportunities employer. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection process due to disability or long-term health condition, we will do our best to assist you.
