Service Delivery Lead
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Location
London
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Sector:
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Job type:
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Salary:
£80000 per annum
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Contact:
Ben Anderson
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Contact email:
Ben.Anderson@txmrecruit.co.uk
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Contact phone:
1332974922
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Job ref:
BH-34664
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Published:
about 1 year ago
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Expiry date:
2023-12-10
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Startdate:
2023-11-10
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Consultant:
ConsultantDrop
Responsibilities
- Develop and deliver the Service delivery plan, to include but not limited to drivers, control, fleet, operations and customer services.
- Manage the inputs from, and requirements of, the service delivery functions whilst making considered trade offs.
- Ensure risks and issues are managed appropriately and escalated as required through the project governance
- Provide clear reporting on the status of activities and milestones to the mobilisation director to ensure a holistic programme view can be taken
- Take ownership of the committed programme schedule timeline and delivery of the required service delivery outputs on time.
- Contribute to the broader programme development as a member of the senior programme leadership team.
- Ensure that an appropriate level of challenge is applied to functional teams plans and strategies to ensure the most effective solution is adopted.
- Responsible for the operational input and any required assessments called on through the safety validation process as the Operational SME.
- Support the transition where appropriate into a business as usual position
- Report the progress of the programme at regular intervals in line with agreed requirements
- Take a leading role in identifying innovation and best practice within the industry
- Establish and foster a culture of continuous improvement by identifying improvements across the business and challenging stakeholders in a positive and constructive way
- Motivate, manage and lead colleagues and stakeholders to create a positive and delivery focused team
Education & Experience
- Educated to degree level (or equivalent experience)
- Proven track record of leading a functional area within a multi-stakeholder environment, including TU
- Considered to be a subject matter expert within their field
- Previously either has been involved as a team member or led a similar cross functional project
- Experience of writing and developing position papers and strategy documents
- Track record of developing strong relationships within a multi-discipline environment
- Evidence of successful project/programme delivery
- A subject matter expert across service delivery requirements
- The ability to manage cross functional teams effectively and make the appropriate trade offs
